At DesigneoHub, all offerings—such as website design files, UI/UX deliverables, brand assets, content files, strategy documents, source packages, and implementation work—are delivered digitally. We do not ship any physical goods. This Shipping Policy explains how and when you will receive digital deliverables, how to access them, what happens if delivery fails, and the standards we follow to ensure reliable and timely digital fulfillment.

1) Scope of this Policy

This policy applies to:

  • Custom service engagements (e.g., Web Creation, UI/UX, Content, Digital Strategy, SEO).
  • Digital assets and files (e.g., design exports, prototypes, brand kits, PDFs, DOCX files, ZIP packages, video walk‑throughs).
  • Access credentials or links we provide (e.g., staging URLs, Figma/Canva links, Google Drive/Dropbox/OneDrive folders, or CMS credentials).

No physical items are produced or shipped. All fulfillment occurs via online delivery methods.

2) What “Shipping” Means for Digital Services

“Shipping” refers to the electronic transfer of your deliverables once milestones are completed and approved. Depending on the engagement, delivery may include:

  • Secure cloud links to download files (Google Drive, Dropbox, OneDrive, or equivalent).
  • Access invitations to design tools (Figma/Adobe/Canva) or project systems.
  • Staging server or CMS access (e.g., WordPress, Webflow, or your hosting).
  • Email attachments if the total size permits (typically under 20–25 MB per email).

For larger projects, we provide a Delivery Summary that lists file names, versions, dates, and instructions for accessing and reviewing each item.

3) Delivery Timeframes

Delivery timeframes depend on the agreed project schedule and milestones outlined in your proposal, SOW (Statement of Work), or plan tier. As a guideline:

  • Milestone Deliverables (wireframes, mockups, copy drafts): delivered on or before the milestone due date.
  • Final Files (design packages, brand kits, optimized exports): delivered within 2–5 business days after final approval and receipt of any outstanding balances, unless otherwise specified in writing.
  • Website Launch/Go‑Live: scheduled in advance; our team aligns with your preferred window, considering DNS propagation and hosting constraints.

All timelines are referenced in Indian Standard Time (IST, GMT+5:30) unless we agree otherwise in writing.

4) Acceptance of Delivery

A delivery is considered successful when:

  • You receive access links or attachments at your designated email address, and
  • The links open or the files download without restriction, and
  • We have provided any passwords/keys needed to access content.

You will be asked to acknowledge receipt via email, project portal, or your ticket thread. If we do not hear back within 5 business days, the delivery may be recorded as accepted for scheduling and billing purposes (this does not waive your revision rights described in your contract).

5) Failed or Delayed Digital Delivery

If you do not receive expected files by the agreed date:

  1. Check spam/junk folders and any security filters.
  2. Confirm that your company domain allows links from common cloud providers.
  3. Notify us at once so we can re‑issue links or use an alternative channel (e.g., WeTransfer, alternate inbox, private portal).

A delivery can be delayed due to:

  • Incorrect or inaccessible email addresses provided to us.
  • Corporate firewalls or security gateways blocking cloud links.
  • Force majeure or third‑party service outages (cloud hosting/CDN/ISP).

We will promptly re‑attempt delivery and, if needed, arrange a short handover call to confirm access. Delays caused by external systems or by incomplete information from your side do not constitute non‑delivery.

6) Download Windows & Link Expiration

For security and version control, some links may expire after a defined period (commonly 7–30 days). We will specify any expiration date in the Delivery Summary. If a link expires, simply request a fresh link—provided your account is in good standing and the project is active. We also recommend storing a local backup of finalized files once received.

7) File Formats & Packaging

Unless otherwise agreed, standard formats include:

  • Design: Figma share links, PDF exports, PNG/JPG/SVG assets, layered PSD/AI files (if included in your scope).
  • Web: HTML/CSS/JS bundles (where applicable), theme files, or CMS exports; admin credentials delivered securely.
  • Documents: DOCX, TXT, PDF; spreadsheets as XLSX/CSV; presentations as PPTX/PDF.
  • Archives: Structured ZIP folders with clear naming for versions and environments (e.g., /Final/, /Assets/, /Source/).

8) Revisions & Post‑Delivery Changes

Any revisions included with your plan will be handled according to the SOW. When a revised set is ready, we’ll re‑ship digitally in the same manner (new links or updated folders). After revisions are exhausted or the project is closed, further changes are billed separately.

9) Ownership & Access Control

Ownership and license terms are governed by your contract. In general, full rights transfer after final payment, and we disable/descope internal links or staging access not required for ongoing support. We may retain archival copies for audit, version history, and portfolio backup, as permitted by the agreement.

10) Taxes, Duties, and Jurisdictions

Because no physical goods are shipped, no customs duties apply. Any digital taxes (such as VAT/GST where applicable) are handled according to your billing address and local regulations referenced in your invoice.

11) Support Hours & Escalation

  • Standard support: Monday–Friday, 10:00–18:00 IST (excluding public holidays).
  • Priority channels (for eligible plans): extended hours on request.

For urgent delivery access issues, mark your email as “Delivery Access – Urgent.” We aim to respond within 1 business day, often sooner.

12) Force Majeure & Third‑Party Platforms

We rely on reputable third‑party tools for hosting, storage, and collaboration. If an outage or force‑majeure event impacts delivery, we will switch to a fallback provider or manual transfer as quickly as possible and keep you informed until access is restored.

13) Policy Updates

We may update this Shipping Policy to reflect new delivery methods, security practices, or service improvements. The “Last updated” date will change accordingly. Continued use of our services after an update constitutes acceptance of the revised terms.

14) Contact

For any questions regarding digital delivery, access links, or file formats, contact:

DesigneoHub
Email: designeohub@info.com
Website: https://designeohub.com

We’re committed to ensuring that every file, link, and credential reaches you securely, completely, and on time.